Why wasn't my bin collected?

Make sure the correct bins are out on the kerbside by 7am and the correct items are in each bin. Please keep lids closed and don't overfill your bins. If you did all these things but your bin still wasn't emptied, please report a missed collection here or call our Customer Services team on 07 838 6699. Please wait until the end of the day to report a missed collection as our contractors can be out collecting until the early evening. We may have left a tag on your bin telling you why it wasn’t collected.