Commonly asked questions

Which bins do I need to put out this week?

You can check your collection day schedule on the homepage of Fight the Landfill.

Download Antenno for collection day reminders from App Store or Google Play.

What bin do I put this in?

If you're not sure where to put certain items, you can type them into our handy sorter tool and we'll tell you what bins to put them into. You can find the sorter tool on the home page.

If you can't find what you're looking for, let us know and we can find out for you and get it added to the sorter tool. 

Why wasn't my bin collected?

Make sure the correct bins are out on the kerbside by 7am and the correct items are in each bin. Please keep lids closed and don't overfill your bins. If you did all these things but your bin still wasn't emptied, please report a missed collection here or call our Customer Services team on 07 838 6699. Please wait until the end of the day to report a missed collection as our contractors can be out collecting until the early evening. We may have left a tag on your bin telling you why it wasn’t collected.


Why was my bin only half emptied?

Although our team try their best to collect all the contents of your bins, sometimes things can get stuck, even after the arms of the truck have shaken them multiple times. 

Here's a few tips to help stop this happening to your bins:

  • Don't overfill your bins. The more things you stuff into your bins, the harder it is for them to come out. 
  • Try going plastic bag free. Plastic bags not only take up more space in your red rubbish bin, but they can also stick to the sides of the bin.
  • Make sure there's no wet paper or cardboard in your bin.
  • Put heavy items at the bottom of your bins, so when they are tipped upside down by the truck, gravity does the rest.  

Where do I take my excess waste?

There are lots of different things we can all do to minimise waste, and you can find some helpful tips on this site.

You can still take your rubbish and recycling to the Lincoln Street Resource Recovery Centre:

60 Lincoln Street, Frankton, Hamilton - find us on location map
07 848 2517

Opening hours

Monday to Saturday: 7:30am to 4:30pm
Sunday and Public holidays: 9am to 4pm
Closed: New Year’s Day, Good Friday and Christmas Day

If you're planning on dropping by our transfer station please be aware there may be some delays at peak times.

Current rates 

General refuse


Bag drop off 

$ 5.50


$ 19.50


$ 48.00


$ 54.50

All vehicles and trucks over 300kgs

$ 205.00



Green waste


Bag drop off

$ 4.10


$ 15.20


$ 36.30


$ 41.30

All vehicles and trucks over 300kgs

$ 157.20

 Flax and palm (per tonne)



Recyclable Products






Cans & tins 






Whiteware (e.g. fridges, washing machines etc.)





charged at general rates

Plastic lids (e.g. milk bottle lids or fizzy drink lids)


Metal lids (e.g. glass bottle lids or jar lids 





Dry cell batteries (e.g. AAA batteries and lithium batteries)

Lead-acid batteries (e.g. car batteries)  free

What about green waste?

Green waste can also be taken to Hamilton Organic in Frankton. 

18 Wickham Street, Frankton, Hamilton 

Opening hours

Monday to Sunday: 9am to 5pm
Closed: New Year’s Day, Good Friday and Christmas Day


Proposed New Rate             (GST inc)

Public Car

$              11.10

Public Car (Commercial Volumes)

$              17.70

Vans & Utilities

$              24.20

Public Small Trailer

$              24.20

Public Small Trailer (Large Volume)

$              27.70

Public Medium Trailer

$              34.30

Public Medium Trailer (Large Volume)

$              39.30

Public Large Trailer

$              41.30

Public Large Trailer (Large Volume)

$              48.40

Commercial Truck (per Tonne)

$              78.60

Public Truck (per Tonne)

$            104.80

Flax and Palm (per Tonne)

$            218.10

Hazardous waste

There are a lot of products that are used around the home that are classed as hazardous substances. A hazardous substance is generally defined as any substance that is explosive, flammable, corrosive or toxic. These products need to be stored, used and disposed of correctly, otherwise they can potentially harm your health and the environment. Common household products that may include hazardous substances are:

  • cleaning fluids – bleaching agents, oven and drain cleaners
  • solvents – mineral turpentine, methylated spirits, paint thinners
  • adhesives – especially those containing solvents
  • garden chemicals – herbicides, fungicides and insecticides
  • pool chemicals
  • dyes – textile and hair dyes
  • stored fuels – petrol, LPG, diesel and oil
  • old gas cylinders
  • car batteries and antifreeze
  • aerosols.

Disposing of hazardous substance

  • If you have unwanted household hazardous substances you may be able to dispose of it at the Transfer Station on Lincoln Street. 
  • check the original container for instructions on how to dispose of the substance safety.
  • don't pour unwanted chemicals down the sink, storm water drain or onto the ground.