Find your answer in the FAQs below.


Commonly asked questions

What do I do if I have an extra glass crate?

Chat with your neighbour or a local community group such as a school or kindergarten to see if they would have any use for it. They’re also great as garden planter boxes or extra storage in your garage.

Can I put my dryer lint in the food scraps bin?

No, as this can cause contamination. Please put this in your red rubbish wheelie bin.

What if my bins go missing?

Give us a call on 07 838 6699 or email info@hcc.govt.nz and our team can arrange a replacement bin. 

The wheelie bins and food scraps bin have an embedded radio-frequency identification (RFID) tag so if found we're able to return them to their owner.

Why are we changing to a fortnightly collection?

To reduce the amount of waste that ends up going to landfill. 

With less waste to landfill, and increased options and capacity for recycling, the fortnightly collection will meet residents' needs while also reducing collection costs. 

What goes inside each bin?

Yellow wheelie bin

  • Plastic containers 1-7
  • Paper and cardboard
  • Tins and cans

Green food scraps bin

  • Fruit and vegetables
  • Bread, dairy and cooked food
  • Meat and fish bones
  • Egg shells and seafood shells
  • Teabags and coffee grounds
  • Vacuum cleaner dust
  • Indoor cut flowers
  • Kitchen paper towels

Blue recycling crate

  • Glass bottles
  • Glass jars

Red wheelie bin

Anything that cannot be reused or recycled such as:

  • Nappies
  • Plastic toys
  • Used tissues
  • Broken glass (wrapped in newspaper)
  • Cat litter etc.