Find your answer in the FAQs below.


Commonly asked questions

Why is the red rubbish wheelie bin smaller than the yellow wheelie bin?

The size of the red rubbish wheelie bin was based on waste assessments and community consultations conducted in 2016 and 2017. This research found that the size of the bin would suit most Hamiltonians and also supports Hamilton’s 2018-2024 Waste Management and Minimisation Plan’s six-year targets of reducing rubbish to landfill and increasing recycling.

From the waste audit we found most of the waste in black bags was made up of recyclable and compostable items – check out this infographic. In fact, almost 50% (by weight) of waste was made up of food scraps. Because of this, the new service includes a larger mixed recycling bin which can take plastics 1-7, and a food scraps bin. When used correctly, this should limit the amount of waste going to landfill and the red bin should suit.

We encourage you to use the mixed recycling wheelie bin, glass recycling crate, and food scraps bin which should limit the amount of rubbish going into your red bin (waste). If you have excess rubbish you can take this to the Hamilton Refuse Transfer Station on Lincoln St.

For tips on how to reduce waste at home click here

How many glass crates can I put out?

One - each household can put out one recycling crate for glass only fortnightly*. This will be collected on your yellow week (recycling week) along with yellow wheelie bin and food scraps bin.

*The decision to move to a fortnightly collection of one glass crate was based on waste assessments and community consultations conducted in 2016-2017. These showed us that residents wanted their glass collected separately from the other recyclables, and that for the majority of Hamiltonians, one glass crate per fortnight would suffice.

We do understand that for some residents this may not be enough, and for those who have excess glass recycling there is the opportunity to recycle it for free at the Transfer Station on Lincoln Street. We are also looking into setting up some free drop-off points across the city, which we will inform the community about when finalised.

What happens if people put rubbish in my bin after it’s been collected?

Contact our Customer Service team on 07 838 6699 or info@hcc.govt.nz and we can look into it for you. Please make sure your bins aren't overfilled to avoid items getting stuck.

Can I get another red rubbish bin?

No, to help fight the landfill, the new service provides more opportunities to reduce waste and recycle more. We encourage you to use the mixed recycling wheelie bin and food scraps bin which should limit the amount of rubbish going to landfill. If you have excess rubbish you can take this to the Hamilton Refuse Transfer Station on Lincoln St.

Why can’t lids go in my yellow recycling bin or glass recycling crate?

Lids from plastic and glass bottles and jars are too small to be collected and processed by the recycling machinery at our Materials Recovery Facility. If left on the recyclable materials, they can become a be a health and safety hazard as they can fall when the bottle/jar is processed and get caught in machinery causing blockages. 

Recycling drop-off points for lids are available free of charge at the Refuse Transfer Station on Lincoln Street. Lids placed in these bins will be processed separately from the kerbside recycling collection. Alternatively you can put lids in the red rubbish wheelie bin but they will be sent to landfill.