Find your answer in the FAQs below.


Commonly asked questions

Which bins do I need to put out this week?

You can check your collection day schedule on the homepage of Fight the Landfill.

Download Antenno for collection day reminders from App Store or Google Play.

Check the backpage of your handy how-to guide for your collection day calendar - if you don't have a handy how-to guide, call our Customer Service team on 07 838 6699.

What bin do I put this in?

If you're not sure where to put certain items, you can type them into our handy sorter tool and we'll tell you what bins to put them into. You can find the sorter tool on the home page.

If you can't find what you're looking for, let us know and we can find out for you and get it added to the sorter tool. 

Why wasn't my bin collected?

We may have left a tag on your bin telling you why it wasn’t collected. If your bin was put out on time and everything was correct, but it still wasn't emptied, please report a missed collection here or call our Customer Services team on 07 838 6699. If you notice that all of your neighbours bins haven't been collected too then it is possible our team are experiencing delays. Please put the bins on the next working day and they will be collected as soon as possible. 

Why was my bin only half emptied?

Although our team try their best to collect all the contents of your bins, sometimes things can get stuck, even after the arms of the truck have shaken them multiple times. 

Here's a few tips to help stop this happening to your bins:

  • Don't overfill your bins. The more things you stuff into your bins, the harder it is for them to come out. 
  • Try going plastic bag free. Plastic bags not only take up more space in your red rubbish bin, but they can also stick to the sides of the bin.
  • Make sure there's no wet paper or cardboard in your bin.
  • Put heavy items at the bottom of your bins, so when they are tipped upside down by the truck, gravity does the rest.  

Where do I take my excess waste?

There are lots of different things we can all do to minimise waste, and you can find some helpful tips on this site.

You can still take your rubbish and recycling to the Lincoln St Transfer Centre:

60 Lincoln Street, Frankton, Hamilton - find us on location map
07 848 2517
Envirowaste 

Opening hours

Monday to Saturday: 7:30am to 4:30pm
Sunday and Public holidays: 9am to 4pm
Closed: New Year’s Day, Good Friday and Christmas Day

If you're planning on dropping by our transfer station please be aware there may be some delays at peak times.

Current rates 

General refuse

Price

Bag drop off 

$ 5.50

Cars 

$ 19.50

Vans/Utes

$ 48.00

Trailers 

$ 54.50

All vehicles and trucks over 300kgs

$ 205.00

 

 

Green waste

 

Bag drop off

$ 4.00

Cars 

$ 15.00

Vans/Utes 

$ 36.00

Trailers

$ 41.00

All vehicles and trucks over 300kgs

$ 156.00

 

 

Recyclable Products

 

Glass 

free

Plastic 

free

Cans & tins 

free

Cardboard 

free

Paper 

free

Whiteware (e.g. fridges, washing machines etc.)

free

Metal 

free

E-waste 

charged at general rates

Plastic lids (e.g. milk bottle lids or fizzy drink lids)

free

Metal lids (e.g. glass bottle lids or jar lids 

free

   

Batteries

 

Dry cell batteries (e.g. AAA batteries and lithium batteries)

 free
Lead-acid batteries (e.g. car batteries)  free
   
   
Hazardous waste

There are a lot of products that are used around the home that are classed as hazardous substances. A hazardous substance is generally defined as any substance that is explosive, flammable, corrosive or toxic. These products need to be stored, used and disposed of correctly, otherwise they can potentially harm your health and the environment. Common household products that may include hazardous substances are:

  • cleaning fluids – bleaching agents, oven and drain cleaners
  • solvents – mineral turpentine, methylated spirits, paint thinners
  • adhesives – especially those containing solvents
  • garden chemicals – herbicides, fungicides and insecticides
  • pool chemicals
  • dyes – textile and hair dyes
  • stored fuels – petrol, LPG, diesel and oil
  • old gas cylinders
  • car batteries and antifreeze
  • aerosols.

Disposing of hazardous substance

  • If you have unwanted household hazardous substances you may be able to dispose of it at the Transfer Station on Lincoln Street. 
  • check the original container for instructions on how to dispose of the substance safety.
  • don't pour unwanted chemicals down the sink, storm water drain or onto the ground.