I think my bin delivery was missed, what should I do?

If you’re missing any of the new bins, or neighbours have received them and you haven’t, then:

Step 1 – check with your neighbours on your side of the street in case they’ve taken them by mistake.

Step 2 – wait seven days as the bins will be delivered in a staggered drop-off.

Step 3 – contact our Customer Services team on 07 838 6699 or info@hcc.govt.nz.


Please note that we will not be delivering recycling crates as you should already have these and will continue to use them when the new service starts (for glass only).