Report missed collection

There are many reasons why your rubbish may not have been collected - sometimes the contractor misses it during the collection, or maybe it wasn’t put out correctly.

Remember, each household can only put out two bags of rubbish and up to two crates of recycling each week. For more information about what to do on rubbish day, see the kerbside collection page.

If your rubbish and/or recycling was missed please complete the form below.

  • No more than 2 rubbish bags
  • Recycling below the top of the crate
  • Recycling in the Council approved crate
  • Out on the kerb before 8am
  • Recycling crate only included plastics 1 and 2, glass bottles/jars, tins and cans
  • Paper and cardboard was clean and doesn’t contain any food scraps, polystyrene or plastic lined cardboard (tetrapak)

* If your rubbish and/or recycling was not put out correctly and/or was stickered it is your responsibility to rectify the issue.